+44 (0)1384 833933+44 (0)1384 833933
LuvMyDog Worldwide Cradley Enterprise Centre, Maypole Fields, Halesowen, West Midlands,
|About Us This web site is owned and operated by Acme Incorporated Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Cradley Enterprise Centre Maypole Fields Halesowen West Midlands B63 2QB United Kingdom
Phone: +44 (0)1384 833933
Email: mydog [at] luvmydog [dot] co [dot] uk
GB VAT Number: GB 928 8054 94
Company number: 06497401
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Postage and handling charges are calculated automatically for all orders. Custom orders are chargable by an agreed rate specific to the weight and dimensions of the package.
|Delivery Schedule We dispatch your order within 48 hours from receipt of payment. We aim to minimise the time taken from ordering to delivery subject to the means of dispatch.
You must inform us within ten working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order and recieve a full refund if you would rather not wait.
|Tax Charges For orders made from the UK to a UK delivery address, 20% VAT is added.
All other orders are VAT free.
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
|Guarantee All goods sold are subject to a manufacturers guarantee. Our liability in respect of goods returned under a guarantee claim shall be limited to the implementation of the guarantee by the manufacturer of the goods.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1384 833933 (International +44 +44 (0)1384 833933) or fax us on or write to us at Cradley Enterprise Centre Maypole Fields Halesowen West Midlands B63 2QB United Kingdom
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 21 working days for a full refund, including the initial cost of delivery. Include a note with your name and address, or order number if known. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition and include all tags and labels from the supplied goods. A 35% charge is applied to items returned without the manufacturer's labels.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
|Remittance Terms All prices quoted are based in UK Sterling and payable in full. Goods remain in our ownership until accepted by the customer.